12-Part Client Services Guarantee

Thousands of injured victims have hired Hensley Legal Group since 1998 partly because of our 12-Part Client Services Guarantee.

When you hire us, we promise you will receive…

1. Close Personal Attention

We promise we will answer all of your questions, meet with you as often as you wish, and do everything possible to treat you the way we like to be treated when we’re the client.

2. Immediate Access

We promise we will speak with you immediately if we’re in the office and available when you call. If we’re out of the office or with clients, we will return your call as soon as possible.

3. Prompt Return Calls

We promise we will make every effort to return your phone calls promptly. If we’re in court or away from the office for another reason, my legal assistant or secretary will call you and set a time for our telephone appointment.

4. Quick Response to Your Requests

Whenever you need something from our office, please don’t hesitate to call. We promise we’ll respond as quickly as possible.

5. Confidential Service

We promise when you hire us, everything we do for you is confidential. No one outside of our office will know anything about your case, except those people with whom we’re working to settle your claim.

6. Convenient Appointments

We promise to set appointments at a time and place that are convenient for you. If for some reason the location isn’t to your liking, we’ll be happy to come to your office or home, if you prefer.

7. Contingency Fee

On cases we accept, we receive a fee out of the money we recover for you. If we do not recover any money, we don’t get paid. We will never ask you for a retainer or deposit. We will never ask you to pay us by the hour. We get paid only after we collect money for you.

8. Current Knowledge

We work hard to maintain the highest level of knowledge in the areas in which we practice. Our lawyers and staff eagerly attend continuing seminars, workshops, and roundtables to stay up-to-date on the newest laws and latest court decisions.

9. Competent Services

The seminars and workshops we attend allow us to provide you with the latest information, most effective techniques, and most efficient methods so that you receive the full legal protection the law allows.

10. Aggressive Representation

Most lawyers are not trial attorneys, so when a conflict arises that requires court appearances, they often send the case to another law firm. Since we are trial lawyers, we will gladly represent you in court if the insurance company or opposing party does not offer you a reasonable settlement. One thing is for sure; we’ll help you every step of the way.

11. Value in Every Respect

Our goal is to make sure you feel the value you receive from us is always greater than our fee. While we can’t guarantee our fees will always be low, we can guarantee they will always be fair. We want you to receive more value from us than any other lawyer or law firm you know, and we’ll work hard to make sure you do.

12. More Than You Expect

If you think of a way we can provide you with better service, or better meet your needs, please share with us. If you have something troubling you—or if you have a concern or a problem—please discuss it with us. If we can help you, we will. And if we can’t help you, we may know someone who can. A good lawyer-client relationship deals with all types of problems, not just legal problems. If something crosses your mind and you want our input, we’ll be happy to help.

“If you have questions about your accident or injury case, please don’t hesitate to call. We’re here for the people and we’ll be glad to help you in every way!” — John

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