12-Point Client Services Guarantee
Thousands of Indiana personal injury victims have hired Hensley Legal Group since 1998 in large part because of our 12-Point Client Services Guarantee.
Many law firms promise you huge numbers for your personal injury case yet actually think of you more like a number than a human being facing some of the greatest challenges of your life – but you will never be a number at Hensley Legal Group, where we promise to deliver…
1. Close Personal Attention
We will answer every question that you have for us, sit down with you as frequently as you wish, and grant you the level of attention that we would prefer if we were in your shoes.
2. Prompt Response
If you call the firm, you will be able to speak to either your attorney or a fully informed staff member who is present in the office and available to talk, so don’t hesitate to dial, text, or email us when you have a concern.
3. Confidentiality
Everything we do for you is confidential, and we won’t share anything about your case with someone who isn’t directly involved in its resolution.
4. Compassionate Treatment
All clients deserve compassionate treatment regardless of how big or small their cases may be. Hensley will therefore do everything necessary to remove the stress from your personal injury claim, including communicating with insurance companies and hospitals on your behalf in order to free you up to focus on healing.
5. Convenient Appointments
We aim to maximize the convenience and efficiency of every appointment, starting with our electronic signup form. E-signing lets us get started on your case in as little as 30 minutes without even having to meet in person. However, we will gladly get together with you at a suitable time and place if you would rather do so, or we could organize a phone or video appointment that fits into your schedule.
6. A Fee Structure That Costs Nothing Up Front
Our firm operates on a contingency basis. This means that we take our fees out of any settlement or verdict that we recover for you, along with reimbursement for related expenses that we have incurred on your case. Essentially, we only get paid when you get paid and won’t ever charge you by the hour or ask for a retainer or a deposit up front.
7. Timely Legal Knowledge
The law may be constantly changing, but we are unwavering in our efforts to keep our knowledge about the areas in which we practice up to date. Our personal injury lawyers and staff regularly familiarize themselves with the newest laws and court rulings at seminars, workshops, and roundtables, which allows them to deploy the timeliest information and the most effective techniques to ensure that you enjoy every legal protection.
8. Experienced Attorneys
The nationally-acclaimed personal injury attorneys at Hensley Legal Group have many years of experience successfully advocating for clients hurt in nearly every kind of situation imaginable, and you can benefit from the wisdom they have acquired if you seek them out.
9. Honest Representation
We will be totally honest with you about your personal injury claim from the moment you contact our firm and make you aware of every development throughout the entire process. No two cases are exactly the same, but you can always rely on us to advise you on what’s best for your case.
10. Aggressive Litigation
Because the vast majority of lawyers rarely go to trial, far too often they will send cases that require courtroom appearances to other law firms. That won’t happen at Hensley Legal Group, where we will aggressively litigate your case before a judge or jury if the insurance carrier or opposing counsel won’t extend a reasonable offer, and we will move as quickly as possible while leaving no stone unturned until a top result is obtained.
11. Value in Every Sense of the Word
Our goal is for you to receive value in every sense of the word: monetary compensation that reflects the economic value of your case, considerate care that reflects your value as an individual, and ethical conduct that reflects our value for the law.
12. Commitment to Exceeding Your Expectations
Though we take pride in the services we have provided to so many wrongfully injured Hoosiers over more than a quarter century, we are steadfast in our commitment to improving these services and exceeding your expectations in the future. If you have a suggestion to make or an issue that needs to be addressed, discuss it with us right away, and we will either assist you if we are able or refer you to someone who may be better equipped to lend a hand. A good lawyer-client relationship deals with every type of problem, not just legal problems, and we will be honored to help you with whatever is troubling you as soon as you reach out.
“We believe that everyone, regardless of income or circumstance, deserves legal justice. We have the strength to make a difference in our clients' lives."
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